Hotel Operations Leadership
Leading premium hotel operations across international markets
About IHMC Services
A lifetime dedicated to hospitality excellence, service leadership, and empowering teams to create unforgettable guest experiences around the world.
Built on Hospitality Excellence
Decades of international hospitality experience helping hotels, teams and businesses elevate service, leadership and profitability.
Meet the Founder
Driven by a lifelong passion for hospitality, IHMC Services was created to help businesses deliver exceptional guest experiences, stronger leadership, and sustainable growth through practical expertise.
Premium
Brand Experience
Worked with leading luxury hotel brands ensuring high standards of service and guest satisfaction.
Expert
Leadership Development
Focused on transforming teams through structured coaching, training, and operational guidance.
Specialist
Pre-Opening Specialist
Experienced in supporting hotel launches from planning and setup to successful market entry.
Global
Hospitality Expertise
Extensive experience across international markets, adapting strategies to diverse environments.
Hospitality
Strategy Expert
Specialized in developing practical strategies that improve operations, positioning, and profitability.
Operational
Excellence Focus
Strong background in optimizing hotel workflows, service standards, and day-to-day efficiency.
Guest
Experience Advocate
Dedicated to designing service approaches that enhance guest satisfaction and build brand loyalty.
20+
Years Experience
In hospitality leadership across international hotels, operations, and development projects.
Experience Timeline
Key milestones in building hospitality excellence
International Brand Collaborations
Working with Hilton, Marriott, Renaissance, & other premium brands
Team Coaching & Development
Training and developing high-performing hospitality teams
Industry, Corporate or Private Events
Keynote speaker at industry events inspiring excellence
Hotel Operations Leadership
Leading premium hotel operations across international markets
Strategic Consulting Projects
Owners and developpers imagine their projects
International Brand Collaborations
Working with Hilton, Marriott, Renaissance, and other premium brands
Strategic Consulting Projects
Owners and developpers imagine their projects
International Brand Collaborations
Working with Hilton, Marriott, Renaissance, and other premium brands
Strategic Consulting Projects
Owners and developpers imagine their projects
Team Coaching & Development
Training and developing high-performing hospitality teams
International Brand Collaborations
Working with Hilton, Marriott, Renaissance, and other premium brands
Industry, Corporate or Private Events
Keynote speaker at industry events inspiring excellence
Trusted by Leading Hospitality Brands Worldwide
Over the past 20 years, I have collaborated with a wide range of hospitality brands and service providers, including the following.
Core Values
The principles that drive Team work / Staff Motivation / Empathy / Strong Leadership every engagement and relationship
Excellence
with the right spirit we believe service standards define reputation.
Tailored Strategy
Every business deserves custom solutions.
Long-Term Growth
Sustainable results over quick fixes.
We’ve come to know Steve as a skilled operator of one of our privately owned 5 and 4 star affiliate hotels (Progress Hotel in Brussels). I do hope we will take this partnership of 5 years even further with his support
Ingo Guerges
Sanremo / Riviera / Italia
Working under Steve was an amazing experience. He was a great manager—very kind and understanding, a perfect team player with strong people-management skills. He proactively led hotel operations and management and was an inspiration to those he worked with.
Moimoi Chongthu
Revenue Manager at Rydges Hotels
Steve is very open-minded and receptive to both positive and negative feedback. He is strong in crisis management and handles personnel issues professionally. Managing a hotel runs in his blood. It was a pleasure working with him.
Lynne Dillo
Owner at European Salo
It is with great pleasure and honour that I recommend Steve as a true hospitality professional—passionate and results-oriented. He demonstrated leadership during his studies and later in managerial roles. His alumni involvement strongly supports current BBI students seeking quality internships and jobs.
George U
CEO at Xcell EDU
Mr. Grunwald gave me full support during my internship at his hotels. He is highly professional, and I would definitely work for him again.
Avril Lopez Hernandez
Director at PM3
Steve’s international hospitality experience gives him a broad perspective that is difficult to find. His recommendations were realistic, strategic, and impactful.
Lisa Chen
Director of Operations
Professional, knowledgeable, and results-driven. Steve understands the challenges hospitality leaders face and provides solutions that truly work.
Michael Thompson
Resort Manager
Steve brings a unique combination of industry experience and leadership insight. His guidance helped our management team strengthen performance and deliver better guest experiences.
Maria Gonzalez
Hospitality Consultant
Ready to explore hospitality together?
Let’s help you strengthen your leadership, refine your skills, and deliver exceptional guest experiences with confidence.
Elevating hospitality through expert consulting, leadership coaching, and hands-on training worldwide.
Strategy · Operations · Leadership · Guest Experience · Team Development
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