- Worked with international hotel brands
Elevating Hospitality Through Experience
Consulting, coaching, training and keynote services for hotels, teams and hospitality leaders worldwide.
20+
Years Experience
About Us
A Lifetime Passion for Hospitality
Passionate about hospitality for many years, my mission is to share the mindset, strategies, and service excellence that create memorable guest experiences and stronger businesses.
Hotel Leadership Experience
Decades of operational excellence in luxury properties
International Market Exposure
Deep understanding of diverse hospitality markets globally
Training & Coaching Expertise
Proven track record developing high-performing teams
Premium Services
Tailored solutions designed to elevate every aspect of your hospitality business
Audit & Consulting
Tailored strategic guidance to improve operations, service quality and profitability.
Coaching & Training
Leadership coaching and team development for managers and professionals.
Conference & Talks
Private or public keynote talks designed to inspire hospitality excellence.
Hospitality Is a Mindset
True hospitality excellence goes beyond systems and processes. It’s rooted in leadership, service culture, and emotional intelligence. Through my work, I help organizations and individuals develop the mindset that transforms good service into unforgettable experiences.
Why Work With IHMC
Experience the difference of working with a true hospitality expert
Real Industry Experience
Decades of hands-on leadership with a personalized approach
Tailored Solutions
Custom strategies designed for your unique challenges and opportunities
International Perspective
Global expertise with deep understanding of diverse markets and cultures
Results Driven Approach
Proven methodologies that deliver measurable improvements and ROI
We’ve come to know Steve as a skilled operator of one of our privately owned 5 and 4 star affiliate hotels (Progress Hotel in Brussels). I do hope we will take this partnership of 5 years even further with his support
Ingo Guerges
Sanremo / Riviera / Italia
Working under Steve was an amazing experience. He was a great manager—very kind and understanding, a perfect team player with strong people-management skills. He proactively led hotel operations and management and was an inspiration to those he worked with.
Moimoi Chongthu
Revenue Manager at Rydges Hotels
Steve is very open-minded and receptive to both positive and negative feedback. He is strong in crisis management and handles personnel issues professionally. Managing a hotel runs in his blood. It was a pleasure working with him.
Lynne Dillo
Owner at European Salo
It is with great pleasure and honour that I recommend Steve as a true hospitality professional—passionate and results-oriented. He demonstrated leadership during his studies and later in managerial roles. His alumni involvement strongly supports current BBI students seeking quality internships and jobs.
George U
CEO at Xcell EDU
Mr. Grunwald gave me full support during my internship at his hotels. He is highly professional, and I would definitely work for him again.
Avril Lopez Hernandez
Director at PM3
Steve’s international hospitality experience gives him a broad perspective that is difficult to find. His recommendations were realistic, strategic, and impactful.
Lisa Chen
Director of Operations
Professional, knowledgeable, and results-driven. Steve understands the challenges hospitality leaders face and provides solutions that truly work.
Michael Thompson
Resort Manager
Steve brings a unique combination of industry experience and leadership insight. His guidance helped our management team strengthen performance and deliver better guest experiences.
Maria Gonzalez
Hospitality Consultant
Ready to explore Hospitality together?
Let’s help you strengthen your leadership, refine your skills, and deliver exceptional guest experiences with confidence.
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